Privacy Policy

1. Introduction

Welcome to Fareless Travels. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website, booking our tours, or interacting with our services.

2. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number and email address
  • Billing and payment details
  • Passport or ID information for travel bookings
  • Travel preferences and special requests
  • Website usage and device information (via cookies)

3. How We Use Your Information

Fareless Travels uses your data for:

  • Processing travel bookings and payments
  • Sending booking confirmations and travel updates
  • Customer support and communication
  • Improving our website, services, and user experience
  • Marketing offers, promotions, and newsletters (with consent)

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • To fulfill our contractual obligations (booking your trip)
  • With your consent (newsletter, marketing, optional forms)
  • To comply with legal obligations (immigration, safety, payments)
  • For legitimate business interests (service improvement)

5. Sharing Your Information

We may share your data with trusted third parties when necessary:

  • Airlines, hotels, cruise lines, and tour operators
  • Payment processors
  • Government authorities where required by law
  • Technology and support service providers

We NEVER sell your personal information to third parties.

6. Data Storage and Security

We store your personal information securely and take all reasonable measures to protect it against unauthorized access, disclosure, loss, or misuse.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us understand user behavior, improve content, and personalize services. You can disable cookies in your browser settings at any time.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Update or correct your information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data

9. International Travel Bookings

When you book international travel, we may be required to share your passport details with airlines, immigration authorities, or partners in other countries to complete your reservation.

10. Third-Party Websites

Our website may contain links to external websites. Fareless Travels is not responsible for the privacy practices or content on third-party sites.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13 years without parental consent.

12. Retention of Personal Data

We retain your information only as long as necessary to fulfill booking obligations, comply with legal requirements, or resolve disputes.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:

  • Fareless Travels
  • Email: support@farelesstravels.com
  • Phone: +254 XXX XXX XXX
  • Website: www.farelesstravels.com